RBC

Key Metrics and Impact Highlights

11k+

connections made between members in Canada and the UK.

50+

Office Hours hosted plus wildly successful "Walk N' Talk" series.

51%

of participants uncovered a valuable opportunity for cross-team collaboration

92%

feel that their introduction will be a valuable addition to their professional network

52%

learned something that can directly help them or their team with a current or future project

86%

of members rated the Office Hour they attended as excellent

Study after study shows collaboration boosts productivity. It can also have far-reaching effects on innovation, company culture, morale, and revenue (the list goes on). But, when leading a team that spans across geographies, leaders are faced with a collaboration paradox: There are so many tech solutions for collaborative work, but there is something fundamental about meeting face-to-face that tech alone can't solve for.

We have been working with RBC, an organization named one of the Best Workplaces in Canada for 10 years running, to solve that collaboration paradox. Known for its ‘lucrative and dependable Canadian operation’, RBC is one of our most innovative partners. One of the core values at RBC is collaboration, and with a workforce spread across several countries, the ability of their employees to connect effectively is imperative.

Core Value - Collaboration: We win as One RBC.
‍
‍Believe in each other and trust in teamwork and colleagues’ intentions
‍
Share knowledge, listen and teach to learn and achieve more together
‍
Look beyond ourselves to see the bigger picture for opportunities and solutions

Meet the I&TS Café Team led by Leilani Evans.

The I&TS Café Team is comprised of the energetic and resourceful minds of the Graduate Rotational Program led by Leilani, a Senior Business Manager at RBC Investor & Treasury Services (RBC I&TS). Since launching the RBC I&TS Café, powered by 10KC, in 2018, Leilani and her team have grown with the platform and inspired product innovation at 10KC based on their creative use of key features.

Connecting employees at every level

With teams in different offices and rapid change in the global markets, the team’s goals were to solve for employee connectivity and collaboration, to improve the employee culture across the entire business unit and increase engagement between I&TS employees and senior leaders.

Objectives
‍
Introduce members to the right people to drive career development, talent mobility, and cross-team collaboration.

Improve members’ understanding of I&TS business and clients through conversations with executives, subject matter experts, and thought leaders.

Share I&TS' diverse talent and ideas by enhancing employee connectivity and promoting a culture of internal networking.

Providing access to senior leaders at scale

The most inventive and successful way that Leilani has engaged employees is through the "Walk N’ Talk" series, powered by 10KC' Office Hours feature. To date, RBC I&TS has hosted 50+ office hours hosted with 344 attendees.

"Our Office Hours started out as a way to connect 20 or so employees with a senior leader and talk about a variety of topics. Then we came up with an idea where one of our leaders would take a group of 5 or so employees for a walk to a coffee shop or ice cream stand and provide a more intimate and interactive platform for conversation. We received such positive feedback from our employees and senior leaders, especially on a nice day where you can really enjoy that time in a more casual way. It gave the opportunity to employees and leaders to get out of the office."

A seamless transition to virtual work

"We have always focused on connectivity virtually and in-person to connect team members across continents." Thanks to a well-connected team, the rapid switch to remote work due to the effects of COVID-19 was seamless. RBC I&TS doubled-down on existing tools and identified core features that would enable business continuity as people switched to remote work.

"We realized that we could use the existing tools we had to continue to provide an engaging employee experience. So, we shifted our 10KC program to 100% virtual, and leaned on features like introductions and office hours as essential tools to keep our workforce connected."

Since moving almost 100% of the RBC I&TS workforce to working-from-home, the Walk N’ Talk series have become Virtual Walk N’ Talks. At first, there was concern that the move to virtual would water down the program, but it's been the opposite.

Employees have access to leaders regardless of location and are eager to take advantage of these small group conversations to connect and ask questions. Now leaders from different countries are hosting Virtual Walk and Talks, and employees, including those outside the core locations can participate and have equal access. For example, one UK leader was able to connect with employees in Canada to share experiences working from home in the COVID-19 environment and to answer any questions or concerns about a variety of topics.

"Our initial feedback from our employee base, especially in the smaller regions, is that they've been so grateful that they've been able to connect with their colleagues across the organization rather than keeping within their 50-60 members within their localized area. It's really exciting to cross geographies and across the pond into the UK."

The program has evolved to include large launch events, leadership panels, and diversity and inclusion events, and the team is still drumming up new use cases. "We're looking to host book clubs, happy hours, and as a gaming platform. We're having so much fun with it."