F500 Financial Services

How an F500 Financial Services Firm Uses Abode to Standardize Interview Prep & New Hire Experience at Scale

Use Case

A Fortune 500 financial services recruiting team uses Abode to streamline engagement and interview prep for high-volume, entry-level customer support roles. The Abode platform supports recruiters and leadership with consistent, scalable communication across all regional customer service hiring.

Scale

Hiring volumes for this customer are substantial, especially for entry-level roles across multiple regions. The team brings on 650 to 750 for this role each quarter via thousands of interviews. For the initial rollout, 521 candidates signed up for the Abode platform, and over 300 candidates completed all tasks including content where candidates had to actively watch videos, submit information, and more.

Key Abode Features

Abode delivers automated interview preparation tailored to each role, ensuring every candidate receives the same high-quality experience. Key resources — including information on offer documents, background checks, and what to expect — are centralized and easily accessible. Recruiters also benefit from real-time analytics on candidate engagement, along with built-in surveys that capture feedback around preparedness.

Key Metrics and Impact Highlights

58%

Completion rate for interview prep

70%

Registration rate for new-hire cohorts post background check

Before Abode: High-Volume Recruiting with Limited Visibility and Inconsistent Candidate Experiences

A leading Fortune 500 financial services firm was facing a familiar challenge: how to keep the candidate experience personal and consistent while hiring at scale. Every year, they interview thousands of applicants for high-volume, entry-level customer support roles, which support inbound customer inquiries by phone. But the process lacked standardization.

“For this size organization, we're staying consistent at a certain headcount that they have in mind for the whole organization, essentially. Because it is that entry level role, that's where everyone moves on from the company. So we're consistently backfilling it.”

Abode Customer

F500 Financial Services Firm

The recruiting team needed a better way to engage, prepare, and support candidates from start to finish. Communication was scattered, and there was limited visibility into how ready or engaged candidates really were. More so, these entry-level roles serve as a gateway into the organization, with many hires eventually moving into other internal opportunities. A strong, supportive candidate experience from the start is critical to set them up for long-term success within the company.

What they needed was a centralized, scalable solution — one that could streamline the candidate journey without losing the human touch.

Solution: Abode’s Configurable Platform Enhances Interview Prep and Engagement Across the Pre-Hire Funnel

“The feedback that we've gotten so far has been very positive from a candidate standpoint."

Abode Customer

F500 Financial Services Firm

Abode became the firm’s single source of truth for candidate communications, resource delivery, and engagement tracking, all aligned to three strategic phases of the hiring journey shaped by current demand and pipeline for the Customer Associate role:

Looking Ahead: A Transformed Candidate Experience at Scale

With strong adoption across all three phases and high content completion rates, Abode has transformed how this team engages candidates at scale. Real-time insights empower recruiters to act proactively, not reactively, improving both candidate readiness and recruiter efficiency. Interview Prep is now rolling out across all hiring locations, and the team is expanding Abode’s use across more roles and phases. The goal: deliver a seamless, informative, and connected experience for every candidate — regardless of role, region, or stage.